Issues when accessing Passbolt Cloud service

Resolved·Full outage

Tue, Nov 18, 2025, 10:16 AM

(11 months ago)

Affected components

Nov 18, 2025, 06:37 AM

10:16 AM

Website

Cloud

Updates

Resolved

The main issue has been identified and the incident has been resolved.

Incident report: https://www.passbolt.com/incidents/passbolt-cloud-website-outage-report-november-18-2025

Tue, Nov 18, 2025, 10:16 AM

Investigating

Status Monitoring Summary Problem: Passbolt cloud and the Passbolt website are currently inaccessible due to issues with our provider Cloudflare. Impact: Users are unable to access www.passbolt.com, download.passbolt.com, and cloud.passbolt.com. Causes: Cloudflare global outage is blocking our customers from accessing our services. Latest update from Cloudflare is that they are rolling out a fix.

Tue, Nov 18, 2025, 08:39 AM(1 hour earlier)

Investigating

We have detected an increased number of errors in our cloud service. Our engineering team is investigating the issue.

Tue, Nov 18, 2025, 06:37 AM(2 hours earlier)